Frequently Asked Questions

Yes, we manage properties in both Catalan and French Cerdanya.

Yes. You can block out specific dates or periods for your personal use. The rest of the time, your property will generate passive income.

Each month, we send you a detailed report with a summary of bookings, expenses, and profits, along with the corresponding payment. The entire process is transparent, and you can easily review everything with your assigned manager.

Simply contact us to schedule a visit so we can assess your property. If it meets our standards, we’ll prepare a no-obligation report and guide you through the recommended improvements to maximize its profitability.

We can take over management without affecting your existing confirmed bookings. To avoid conflicts or double bookings, it’s important that either you or your current agency block out any dates that are already reserved. This allows us to manage the remaining availability in an organized way, optimizing pricing, visibility, and coordination so the transition is smooth and without loss of income.

Yes, we manage all necessary procedures to ensure your property complies with regulations. This includes obtaining rental licenses (if required), registering the property with the Mossos d’Esquadra, managing tourist taxes, and handling any other administrative requirements to make sure your home is legally and safely ready to rent.

In most cases, damages are covered by the insurance policies of the rental platforms. If they are not fully covered, the amount is deducted from the guest’s security deposit. We also recommend having specific insurance for this type of rental for extra peace of mind.

Yes, we provide guests with optional amenities such as baby cots, high chairs, or firewood. In addition, thanks to our network of local partners, we offer activities and experiences that enhance their stay — increasing guest satisfaction and the value of your property.

Pet admission depends on each specific property. Some of our accommodations are pet-friendly and accept companion animals, usually with an additional fee. It’s essential that you inform us in advance if you’re traveling with a pet, so we can confirm availability and applicable conditions. You can check each property’s details on our website or contact us directly.

Our cancellation policy allows you to cancel your booking free of charge up to 14 days before your arrival date, with a full refund of the amount paid. Please note that non-refundable rates do not allow refunds in case of cancellation. We recommend reviewing the specific terms of your booking when confirming your stay.

To cancel your booking, please contact us as soon as possible by email or phone using the details provided in your booking confirmation. Our team will process your request and inform you of any applicable refunds according to our cancellation policy and the notice period.

Yes, we offer additional services such as baby cots, high chairs, or firewood, subject to availability and an additional fee. Moreover, thanks to our network of local partners, we can arrange activities and experiences that will enrich your stay and help you make the most of it.

The check-in process is simple and convenient. A few days before your arrival, we’ll send you detailed instructions via WhatsApp on how to access the accommodation independently, using either a secure key box or a digital lock. Throughout the process, our team will be available to assist you with any questions or issues that may arise.

Yes, we request a refundable security deposit, which is pre-authorized on your card. This deposit covers any potential damage or loss during your stay. If everything is in order at check-out, the full amount will be released within 7 days after departure.

If you notice any issue or damage upon arrival, please inform us immediately using the emergency contact number provided. Document the issue with photos, and our team will contact you as soon as possible to resolve it. Reporting the issue right away also helps protect you from any later claims.

We kindly ask you to leave the accommodation in a reasonable state of order and cleanliness: remove the rubbish and place it in the appropriate containers, return furniture to its original position, and wash the dishes or load the dishwasher. You don’t need to carry out a deep cleaning — our professional team will handle that between stays. Please make sure to take all your belongings and close all windows and doors before leaving.

Payment is made in several stages to secure your booking. Once you confirm your interest in a property, we’ll provide you with all the detailed information regarding amounts, deadlines, and payment methods according to your rental conditions.

Utility expenses (water, electricity, and/or gas) and the final cleaning fee are not included in the rental price. These will be billed separately based on actual consumption and as specified in the contract. You’ll receive detailed information about these costs when your booking is confirmed.

Pet admission depends on each specific property. Some of our accommodations are pet-friendly and welcome companion animals. Please note that you’ll be responsible for any damage your pet may cause during the stay. You can check the characteristics of each property on our website or contact us directly.

We offer optional services such as regular cleaning, bed linen and towel supply, and firewood, subject to availability and an additional charge. You can review the full list of available services and request them either when booking or during your stay by contacting our team.

Key handover takes place in person at the property. Once your booking is confirmed and payments are completed, we’ll coordinate the date and time that best suit your arrival. During this meeting, you’ll receive the keys and we’ll explain everything you need to know about the home’s features, appliances, and other details so you can enjoy your stay from the very first moment.

Yes, it’s possible to extend the contract if needed, subject to the property’s availability. Please let us know as early as possible so we can review the availability and formalize the change through an addendum to the contract. Specific conditions may apply depending on the case.

If you notice any issue or damage upon arrival, please inform us immediately using the emergency contact number provided. Take photos to document the issue, and our team will contact you as soon as possible to resolve the situation. Reporting it right away also helps protect you from any later claims.

At the end of your stay, please leave the accommodation in a reasonable state of order and cleanliness, just as you received it. Remove all personal belongings, take out the rubbish and place it in the designated containers, wash the dishes or load the dishwasher, and ensure that furniture and appliances are in their original position and good condition. We’ll carry out a final inspection to verify the property’s condition and proceed with the refund of your deposit.